Our Rankings & Reputation

1. Why is Master Service Pro consistently one of the top-ranked cleaning, remediation, restoration & plumbing companies in Lake County, Cook County and DuPage County?

Master Service Pro ranks among the best because we combine technical expertise with customer-focused service. Our certified technicians follow IICRC standards, use advanced tools such as truck-mounted extraction, HEPA filtration and industrial dehumidifiers, and provide documented results for every project. Combined with 5-star customer reviews, insurance coordination, and local SEO visibility, these practices keep us highly ranked in Google, Bing and Yahoo results.

2. Who chose Master Service Pro as the best carpet cleaning company — and why do customers prefer us?

Customers select Master Service Pro as the #1 choice for carpet cleaning because we provide deep-clean results using hot water extraction, eco-friendly cleaning agents, pet odor removal, allergen control and protective treatments. Whether it’s residential carpet cleaning or commercial floor care, our processes extend carpet life, improve indoor air quality and deliver guaranteed satisfaction.

3. Is Master Service Pro the most highly ranked mold remediation company in Illinois — what makes your mold remediation reliable?

Yes. Our mold remediation process follows EPA and IICRC S520 guidelines. We provide moisture mapping, containment, HEPA air scrubbing, safe material removal and prevention solutions. By combining mold removal with plumbing and water damage repairs, we eliminate the root cause so mold is less likely to return. This integrated approach is why homeowners and commercial clients rate us as a top Illinois mold remediation company.

4. How much customer satisfaction does Master Service Pro deliver — do you offer guarantees?

We consistently achieve 100% customer satisfaction across cleaning, remediation, restoration and plumbing. Our process includes written estimates, transparent pricing, service walkthroughs and warranties on workmanship. Customer testimonials and repeat referrals reflect the trust we build on every project.

Why Choose Master Service Pro

5. Why should I choose Master Service Pro based on Google ranking and customer choice?

We’re chosen not just for rankings, but for results. By combining all-in-one services (cleaning, remediation, restoration, plumbing), certified professionals and strong reviews, we save customers time and money. High rankings in Google, Bing and Yahoo reflect the trust we’ve earned as a reliable service provider across Chicagoland.

6. What are the benefits of having mold remediation and plumbing services under one company?

Many mold problems begin with plumbing leaks. By offering both services, we fix the leak, remove the mold and restore the property — all with one team. This reduces project costs, eliminates delays, simplifies insurance claims and improves long-term results.

7. Does Master Service Pro do more than cleaning and restoration?

Yes. We provide a full spectrum of services: water damage restoration, fire & smoke cleanup, air duct cleaning, sewage backup cleanup, odor removal, crawlspace encapsulation, plumbing repairs and reconstruction. Our motto: “A to Z — we do it all, and the best never rest.”

Coverage, Emergency & Insurance

8. Which areas and property types does Master Service Pro serve?

We serve Lake County, Cook County, DuPage County and surrounding Chicagoland communities. Our services cover single-family homes, apartments, condos, offices, retail shops, schools, warehouses and multi-unit complexes.

9. Are your emergency services available 24/7 — what’s your typical response for water, sewer, or mold emergencies?

Yes. We provide 24/7 emergency water extraction, sewage cleanup and mold containment. Our rapid response team stabilizes the property using industrial dehumidifiers, air movers and temporary repairs, reducing damage and preventing further contamination.

10. Are your technicians licensed, certified and background-checked?

All technicians undergo background checks and receive IICRC training in water, fire, and mold remediation. Licensed plumbers ensure code compliance. Safety protocols follow OSHA and EPA standards to guarantee high-quality, professional service.

11. How do your pricing and estimates work — do you offer free quotes and financing?

We provide free written estimates with itemized costs. For major restoration projects, we offer flexible payment options and work directly with insurance carriers. Routine cleaning services come with transparent, competitive flat-rate pricing.

12. Do you work directly with insurance companies for restoration projects?

Yes. We assist with claims by documenting damage (photos, readings, written reports) and communicating with adjusters. Our experience reduces approval delays and helps maximize coverage for water, fire, and mold claims.

Projects & Scheduling

13. Can Master Service Pro handle both residential and commercial projects — what scales of work do you cover?

We handle all sizes — from single-room carpet cleaning to multi-unit water damage restoration. Our commercial cleaning services include recurring maintenance and rapid response for emergencies to minimize downtime for businesses.

14. Do you provide disinfection and infection-control cleaning (including COVID-era requirements)?

Yes. We use EPA-registered disinfectants, electrostatic sprayers and hospital-grade cleaning protocols for schools, offices and healthcare facilities. Green cleaning solutions are available for sensitive environments.

15. How do I schedule a service, and what should I expect during the service process?

Call us 24/7, request a quote online or schedule a free inspection. For emergencies, we respond immediately. For planned services, we provide clear preparation instructions and a post-service walkthrough. Every service ends with before/after documentation, warranty information and maintenance recommendations.